Bonds Surprise Box (7 Items)
Bonds Surprise Box (7 Items)
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🎁 Bonds Surprise Box – A Bundle of Joy for Your Little One!
Unbox the magic with the your favorite BONDS Surprise Box – a handpicked selection of 7 adorable and comfy pieces for your baby or toddler. Each box is a delightful mix of bestselling Bonds favorites, including:
Wondersuits & Zippies
Singlets, Onesies & Coveralls
Leggings(Set of 2), Trackies & Pullovers
Socks, Sleep Sets & Tech Sweat Zippies and even a cheeky Whoopsies!
With fresh stock added weekly, every box is a new adventure in style and comfort. Simply choose your child’s size and gender, and let us do the rest. Whether you're stocking up or gifting, this surprise box is guaranteed to bring smiles (and snuggles).
💌 Got a special request? You’re welcome to leave a short note– while we can’t guarantee it’ll be fulfilled, we’ll do our best to sprinkle in a little extra magic.
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No communication about the long delay in sending. Wrong address on parcel- took a long time to hunt down.
The Bonds products themselves were fine.
Dear Robyn,
Thank you for your feedback.
Our goal is to provide quality brands at affordable prices. We encountered a human error with your current order, and we sincerely apologize for the inconvenience this has caused. As a new business, we are still learning and constantly working to refine our processes, and we deeply value feedback like yours to help us improve.
We are pleased to hear that the Bonds products themselves met your expectations.
Please know we are always here to help resolve any issues quickly. Please contact our customer service team directly so we can assist you further and ensure a better experience next time.
Sincerely,
The Thornbury Fashion House Team
Great selection of Bonds Zippys
I received the wrong order and am still waiting for someone to get back to me
Dear Robyn,
Thank you for your feedback regarding the incorrect order.
Our goal is to provide quality brands at affordable prices. We sincerely apologize for the human error that led to this inconvenience. As a new business, we are still learning and constantly working to refine our processes, and we deeply value feedback like yours to help us improve.
We hope you are happy with the correct replacement order, which has already been delivered to you.
Please know we are always here to help resolve any issues quickly. Please contact our customer service team directly if you have any further questions.
Sincerely,
The TFH Team
Some funky colours in the buy box. Not sure the best value
Dear Jen,
Thank you for your feedback regarding the 'funky colors' in your surprise box and the perceived value.
Our goal is to provide quality brands at affordable prices. Surprise boxes are randomly curated by our staff with the aim of delivering the best designs and value possible. We understand that personal taste can vary, and we sincerely apologize that the initial selection did not resonate with you this time.
While it is not standard practice for a mystery item, we wanted to ensure your satisfaction. We regret that our one-time offer to replace the specific items you disliked—by providing multiple images of alternative stock in your size range (via email)—did not work out for you.
We are always here to help resolve any issues quickly and appreciate your understanding of how our surprise boxes operate. Please feel free to reach out to our customer service team if you wish to discuss your order further.
Sincerely,
The TFH Team
